TERMS & CONDITIONS
CUSTOMER CARE
Welcome to our Customer Care service! By engaging with us, you agree to the following terms and conditions, which are designed to ensure a smooth and transparent experience for both you and us.
Our customer care team is available days and hours of operation Monday to Friday, 9 AM to 5 PM.
Inquiries submitted outside these hours will be responded to during the next business day. you and us.
REFUNDS AND EXCHANGES
Refunds and exchanges are subject to our Refund Policy. Please review this policy for more details.
Note: We do not offer refunds for products that melt during shipping due to temperature changes. Instructions for re-solidifying products will be provided.
Product Quality Assurance
We are committed to delivering high-quality products. Should you encounter any issues with your order, please contact us immediately at support@sheashine.com.
To process quality-related concerns, we may request photos or further details about the issue.
CODE OF CONTACT
All customer information provided during inquiries will be handled by our Privacy Policy. Your data will be protected and not shared with unauthorized parties.
We strive to provide respectful and professional service and expect the same from our customers. Abusive, threatening, or disrespectful behaviour will not be tolerated and may result in the termination of customer care support.
PAYMENT METHODS
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Credit / Debit Cards
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Offline Payments